Job Description

Job Title: Customer Service Representative
Location: Remote (CST Time Zones)
Salary Range: up to 1800 USDWork Schedule: Monday to Friday, 8:00 AM to 5:00 PM (CST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community that connects global talent with US-based businesses. We provide opportunities for talented individuals from vibrant regions like Latin America, the Philippines, Africa, and beyond to work with leading American companies in various sectors, including marketing, tech, and real estate.Position Overview:As the first point of contact for many customer interactions, the Customer Service Representative (CSR) plays a vital role in delivering exceptional customer experiences. This role involves handling inbound and outbound calls, customer emails, and chats, ensuring service requests are booked accurately and efficiently into the ServiceTitan CRM.The ideal candidate will have strong communication skills, attention to detail, and the ability to switch between tasks quickly in a fast-paced environment.Key Responsibilities:

• Field incoming customer calls and assist with service requests.
• Book jobs into the ServiceTitan CRM system efficiently and accurately.
• Coordinate with Dispatch to schedule customer service requests.
• Gather information to answer customer inquiries.
• Make outbound calls for job bookings.
• Respond to customer emails & chat inquiries with professionalism and accuracy.
• Conduct "Happy Calls" to follow up on completed jobs and ensure customer satisfaction.
• Review and process incoming service requests.

Qualifications & Skills:

• Fluent in English with excellent verbal and written communication skills.
• Strong customer service skills with a friendly, professional demeanor.
• Experience handling inbound and outbound calls, emails, and live chats.
• Ability to manage multiple tasks while maintaining attention to detail.
• Strong listening skills and customer empathy.

Preferred Skills:

• Knowledge of ServiceTitan CRM would be a huge plus.
• Ability to work independently while staying aligned with company procedures.
• Previous experience in a service-based company is a bonus.

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

Sagan Recruitment