Job Description

Location: Remote

About Us:
Nestflo, www.nestflo.ai, is a leading provider of innovative SaaS solutions tailored for the estate agency industry. Nestflo AI-powered software automates lead generation, pre-qualification, and closing sales tasks for estate agencies.

:
Nestflo, a cutting-edge property technology SaaS platform, is seeking a dedicated

Customer Success Representative

to ensure our clients achieve exceptional results with our solutions. You will be instrumental in helping real estate agencies streamline operations, enhance tenant experiences, and maximize the value of our software.

Key Responsibilities: Provide clients with post-sales training, ensuring seamless adoption of Nestflo' s features. Stay informed about Nestflo' s products and services to deliver accurate, up-to-date information. Act as a trusted advisor by understanding client needs and tailoring solutions to meet their goals. Proactively monitor client engagement and provide actionable insights to drive success and satisfaction. Resolve customer inquiries promptly and effectively using Zoho Desk, collaborating with internal teams when necessary. Share customer feedback to support product improvements and innovation. Support client retention by identifying upselling opportunities and ensuring timely renewals. Coordinate with other departments, such as technical support or sales, to efficiently resolve customer issues. Requirements: Experience in customer success, account management, or support, ideally in SaaS or Protech. Excellent interpersonal and communication skills. Strong people skills with the ability to build and maintain relationships with clients. Ability to understand and articulate complex technical concepts and solutions tailored for estate agencies. Initiative-taking, results-oriented, and able to work independently as well as part of a team. Familiarity with the real estate industry is a plus. Benefits:
Competitive salary, R8000 to R12000 with commissions and a performance bonus.

Generously paid time off and holidays.

How to Apply:
If you are a driven and ambitious sales or customer Success professional with a passion for SaaS and a background in the real estate industry, we would love to hear from you.

Job Type: Full-time

Pay: R8000,00 - R12000,00 per month

Education:

Bachelors (Required)
Experience:

customer services: 3 years (Required)
Language:

English (Required)
Work Location: In person