Customer Service Representative
Johannesburg, Gauteng, South Africa
Job Description
Currently we are searching for a Customer Service Representative for Johannesburg, South Africa. Responsibilities of this Post: * Ensure that all incoming calls are answered promptly. Calls that need to be transferred must be transferred to the correct person.
- Manage the day-to-day requirements of our customers.
- Ensure that all orders received, either telephonically or by email are invoiced on that day and invoiced correctly the first time.
- Liaise with internal Departments to resolve issues/queries.
- Resolve Customer queries/complaints in a timely manner.
- To keep and maintain records of all orders and relevant documentation for easy reference and auditing purposes.
- Maintain operations by following policies and procedures reporting needed changes.
- Contributes to working as a team effort to maintain high levels of service.
- Ensure all Internal Controls are complied with and take ownership and responsibility of the process so that Internal and External audits are passed as per SOP.
- Previous experience as Customer Service Representative.
- Good organizational, problem solving and administration skills, attention to detail is key.
- Enthusiasm and flexibility, a Team Player, able to work alone or within a team, with good inter-personal skills.
- Able to use own initiative and make decisions within the remit of the role.
- Strong Customer facing skills, including clear and precise communication.
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Job Detail
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Job IdJD1314721
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned