Customer Service Representative
Rustenburg, NW, ZA, South Africa
Job Description
Key Accountabilities
Maintaining empathetic and professional front with the customers. Answering support calls, emails, support tickets. Providing instant troubleshooting via live chat tool. Helping customers complete online payments. Acknowledging customer complaints. Solving customer complaints. Process different documents like applications, forms, and custom requests. Constant communication with colleagues from various departments to offer efficient customer service. Providing feedback on customer service efficiency process. Ensuring complete customer satisfaction. Providing professional customer service experience. Customizing individual customer journey. Keeping records of customer communication, complaints, transaction and more.
Grade 12/N3. PRMS system experience is an advantage. Ability to interface with customers, sales and production. Must be very detail-oriented and capable of multi-tasking. Must be an action oriented, team-player with excellent problem-solving skills. Proficient in Microsoft Office Competencies . * Must have 3-5 Years experience in relevant or similar role.
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Job Detail
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Job IdJD1402513
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRustenburg, NW, ZA, South Africa
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EducationNot mentioned