Job Description

Job Title: Customer Service AgentJob Type: Full-timeLocation: Bellville, CapeTownJob Summary:We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, and ensuring sales and customer satisfaction.Responsibilities:Respond to customer inquiries, chat in a timely and professional mannerIdentify and assess customer needs to achieve satisfactionProvide accurate, valid, and complete information to customersHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, transactions, comments, and complaintsFollow communication procedures, guidelines, and policiesAssist with product and service inquiries and provide information to customers about product features, prices, and benefitsCollaborate with team members to achieve customer satisfaction goalsAttend and participate in team meetings and training sessions as requiredRequirements:High school diploma or equivalentExcellent communication and interpersonal skillsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyStrong problem-solving and decision-making skillsAbility to work a flexible schedule, including evenings and weekendsExperience in customer service or related field is a plusIf you are passionate about customer service and enjoy working in a team-oriented environment, we encourage you to apply for this exciting opportunity.

La Granson International