Job Description

Ensure efficient and effective delivery of holistic customer care and management in all
Mobile Kiosks, Fixed Kiosks and Service Centres to all customer segments within the designated
area through effective and efficient staffing, administration, control and provision of defined
customer service levels consistent with the Batho Pele principles.
Key Responsibility AreasCoordinate and control of the customer care and management strategy and processes in the designated service centres.
Supervision of the key service delivery chain within the Mobile Kiosks, Fixed Kiosks andService Centres and/or Banking Halls.
Manage any transformation strategies within the Mobile Kiosks, Fixed Kiosks and ServiceCentres and/or Banking Hall(s)
Input in the preparation and monitoring of capital and operating budgets.
Ensure that the functions of the Bus Service Operations and Management Branch are carriedout effectively, efficiently
Responsible for maintaining effective industrial relations.
Managing and controlling effective asset utilisation.
Coordinate customer care and management processes.
Active support and promotion of safety and accident prevention in the workplace.
CompetenciesInfluencing.
Problem Solving.
Planning and Organising.
Business Processes.
Interpersonal Relationships.
Communication.
Action Orientation.
Change Readiness.
Cognitive Ability.
Team Orientation.
Direction Setting.
Coaching and Mentoring.
Essential RequirementsTertiary qualification (NQF Level 6) in the Financial field.
Valid motor vehicle driving license.
3 Years relevant experience.
Computer Literacy.
Preferred Requirements4 Years relevant experience.
Housing Subsidy Yes
Leave Yes
Medical Aid Yes
Other Allowances Cellphone Allowance
Pension Fund Yes
Remuneration R367 445.64 - R476 964.12 per annum
13th Cheque Yes
Contact Name HC Finance
Contact Telephone 0313227305

eThekwini Municipality