Customer Services Representative
Cato Ridge, KwaZulu-Natal, South Africa
Job Description
DUR002179 CUSTOMER SERVICES REPRESENTATIVE xe2x80x93 CATO RIDGEJob Purpose:
The Customer Services Representative (CSC) is the first point of contact for customers, responsible for ensuring professional, friendly service while enhancing the business's image. The role requires a sales-driven individual with strong communication and people skillsRequired Qualifications:
- Matric required.
- Supply Chain/Distribution/Sales qualification or higher diploma preferred.
- Fluent in English and Afrikaans (spoken and written).
- At least 2 years of customer service or telesales experience
- Confirm customer orders and provide updates on out-of-stock items.
- Handle customer queries promptly, ensuring 100% resolution with follow-up communication.
- Accurately capture orders received via email or telephone within the same day.
- Support the external sales team and assist with customer queries.
- Communicate new customer queries to sales reps and provide effective customer support.
- Meet sales targets set by the business.
- Perform additional duties in support of the Sales department.
- Proficient in Syspro (compulsory) and FSSC 22000 food safety standards.
- Skilled in Microsoft Office, administration, organization, and negotiation
- Unquestionable integrity.
- String numerical skills
- Computer Literate
- Able to work under pressure.
- Strong analytical problem-solving ability.
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Job Detail
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Job IdJD1335556
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCato Ridge, KwaZulu-Natal, South Africa
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EducationNot mentioned