Customer Success Advisor Amharic

Cape Town, Western Cape, South Africa

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Job Responsibilities:

Provide exceptional customer service to ensure customer satisfaction and retention.
Assist customers in overcoming challenges and utilize the company's products effectively.
Handle customer inquiries, issues, and escalations in a timely and professional manner.
Build strong relationships with customers to understand their needs and preferences.
Collaborate with internal teams to address customer needs and improve service delivery.
Conduct regular check-ins with customers to gather feedback and identify opportunities for improvement.

Essential Qualifications:

Fluency in Amharic and English languages to effectively communicate with customers.
Strong problem-solving skills and ability to think on your feet to resolve customer issues.
Excellent interpersonal skills to build rapport with customers and colleagues.
Attention to detail to accurately document customer interactions and feedback.
Ability to multitask and prioritize tasks efficiently in a fast-paced environment.

Desired Experience:

Previous experience in customer service or customer success roles is preferred.
Experience in the fintech industry or working with technology-driven solutions would be advantageous.
Knowledge of South African market trends and customer preferences is a plus.

Location: Cape Town, Western Cape, ZA

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