Customer Success Consultant Accounting Exp
Job Description
Customer Success Consultant (POS24087)Somerset WestR18 000 to R 23 000RequirementsYoure passionate about great customer experience, making complex things simple, all while improving our clients lives in the process1+ years of experience in an account management, customer success or online training in the software industryA track record in property managementPhenomenal interpersonal skills that allows you to easily build new relationshipsAbility to work under pressureTech savvyResponsibilities:Drive and own the new client onboarding journeyDevelop and foster strong client relationships with ease to properly understand the clients business needs and ensure optimal adoption of our softwareManagement of data migration from clients previous solutionOnline training sessions on our softwareRegular client usage audits and consultation sessions to optimally use our solutionsProvide support on queries of existing clients, through providing advice, configuration and guidance where appropriateHandle and resolve customer requests and complaints.Minimize customer churn by pro-active client consultationsImprove customer experience through product support in product design and product development.Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisionsClosing Date: 30 April 2024
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Job Detail
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Job IdJD1303916
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R18000 - 23000 per month
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Employment StatusPermanent
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Job LocationSomerset West, Cape Town, South Africa
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EducationNot mentioned