Job Description

Our client in the Digital Marketing industry is currently looking for a Customer Success Manager, in Cape Town, Western Cape.Responsibilities:

• Establish and nurture strong client relationships, promoting seamless collaboration for effective plan execution.
• Identify client needs, goals, and challenges, customizing solutions to fit their unique requirements.
• Create and execute strategic media plans based on client input and market research.
• Process and synthesize key information to support campaign planning and implementation.
• Conduct audience research, analyse data, and leverage technology to enhance communication and campaign outcomes.
• Facilitate smooth onboarding for new clients, ensuring they understand products and services.
• Manage a portfolio of clients, prioritizing satisfaction and long-term retention.
• Develop and propose innovative media solutions to drive client success.
• Interpret and analyse data to refine campaigns and guide strategic decisions.
• Work cross-functionally within the organization to ensure cohesive support.
• Demonstrate in-depth knowledge of the media landscape, delivering well-informed strategies and proactive recommendations.
• Address client concerns promptly while maintaining strong relationships with internal and external stakeholders.

• 3+ years of experience in client relationship management, digital marketing, or a similar role.
• Must have retail experience, non-negotiable
• Exceptional written and verbal communication skills in English.
• Strong relationship-building abilities with internal and external stakeholders.
• Analytical mindset, attention to detail, and understanding of business processes and client needs.
• Comprehensive understanding of the customer journey, CRM systems, Google Analytics, Tag Manager, and Meta Business Suite.
• Proficient in leveraging analytics tools for audience segmentation, targeting, and A/B testing methodologies.
• Demonstrated expertise in optimizing paid media campaigns and managing budgets to maximize Return on Ad Spend (ROAS).
• Skilled in data visualization, statistical analysis, and developing integrated marketing strategies.
• Experience in conducting competitive analysis and staying up to date with industry trends.
• Ability to manage multiple campaigns simultaneously in a fast-paced environment.

• R35 000 R40 000 per month.

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