Job Description

Job Title

: Customer Success Manager

Location:

Remote

Employment Type:

Part-Time (20 hours/week)

Working Hours:

Late Morning - Afternoon EST

Industry:

Ecommerce, Email Marketing



Mint Source is a remote-first bridge that connects remote vibrant talent with international clients & agencies, enabling skilled individuals to showcase their expertise on a global stage.

Role Overview

We're looking for a customer success manager to take ownership of client relationships for a UK-based email marketing agency that works with e-commerce brands. In this role, you'll be the main point of contact for clients, ensuring their needs are met, their accounts are running smoothly, and any issues are flagged before they become roadblocks.



You'll handle client communication through calls and Slack, track ongoing projects, and work closely with internal teams to make sure tasks are completed on time. The ideal candidate is highly organized, proactive, and an excellent communicator -someone who can anticipate client needs, manage expectations, and drive solutions without waiting for direction.

What You'll Do

Manage client relationships by taking calls, responding to Slack messages, and keeping clients updated Ensure smooth operations by tracking client accounts, anticipating potential issues, and taking action before problems arise Act as the link between clients and the team by clearly communicating client needs and making sure they are addressed Schedule and run check-in meetings to keep communication structured and ensure alignment Proactively follow up on outstanding tasks without waiting for instructions to keep workflows on track

What We're Looking For

3 to 5 years of experience in a client-facing role Klaviyo account management experience is required Proficiency in Slack and ClickUp or similar project management tools Exceptional communication skills, both written and verbal Highly organized and proactive, with the ability to anticipate challenges and solve problems before they escalate Energetic and motivated, with a client-first mindset

Why Join Us

Work closely with a growing email marketing agency where your role directly impacts client satisfaction and retention Enjoy remote flexibility while being part of a structured and supportive team Take ownership of client relationships and contribute to improving internal processes


If you have experience with Klaviyo, outstanding communication skills, and a proactive approach, we'd love to hear from you.