Customer Success Manager
Western Cape, South Africa
Job Description
Job Title: Customer Success ManagerOur Client are seeking a passionate and dedicated Customer Success Manager to join our team. Your primary role will be to ensure our customers derive maximum value from our products and services.LocationWorldwideResponsibilities:
- Proactively monitor customer alerts and provide insightful solutions.
- Onboard new customers, conduct product demos, and assist in product deployment.
- Build and maintain strong relationships with customers through regular check-ins.
- Contribute to the development of customer success processes.
- Document and update knowledge base write-ups.
- Provide feedback from customers to help improve our product.
- Flexibility: Our customers are worldwide, so you may need to accommodate different time zones.
- Technical Knowledge: Familiarity with IP addressing, DNS, general network infrastructure, and basic security concepts is essential.
- Documentation: Ability to document interactions with customers effectively.
- CRM & Ticket Tracking Systems: Familiarity with Zoho and Zendesk or similar platforms.
- Communication: Excellent communication skills to interact with both technical and non-technical audiences.
- Learning Attitude: Willingness to learn new features and understand their application for customers.
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Job Detail
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Job IdJD1395523
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R30000 - 45000 per month
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned