Job Description

Our client in the online food delivery industry is looking for a Customer Success Manager.As a Customer Success Manager, you will work efficiently with the enterprise restaurant partners to drive results in revenue growth, operational excellence and customer service. The Customer Success Manager will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimise restaurant relations and provide maximum value for both the organisation and its partners.What Youxe2x80x99ll Do

• Internal and External Advocate. Be the restaurantxe2x80x99s go-to person and navigate internal processes to provide the best outcome for the client and our market
• Bring your analytical A-game. Youxe2x80x99ll be building business models, performing analysis with Account Managers to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure wexe2x80x99re driving toward the best possible outcome
• Handle the big picture, and the tiny details. Youxe2x80x99re organised and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
• Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
• Read between the lines. Youxe2x80x99ll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc.
• Support Account Managers with day-to-day interactions of top tier partners
• Employ critical thinking and creative problem-solving skills to navigate relationships
• Manage a portfolio of Enterprise Restaurant Partners, be their primary point of contact and internal liaison
• Work with Restaurant Partners on Expansion and Marketing initiatives to grow business and provide thought-leadership in the restaurant space
• Conduct quarterly Business Reviews to assess performance, take correct action and plan for the future
• Be proactive: come up with internal and external ideas to solve client concerns, always work towards making your Partner successful
• Work cross-functionally to enrich the existing Enterprise ecosystem

What Youxe2x80x99ll Need4 Minimum Years of Experience in an Account Management role

Isilumko Staffing