Customer Success Specialist
Gauteng, South Africa
Job Description
Job Title: Customer Success SpecialistLocation: Johannesburg, South AfricaSalary: R15 000 - R25 000 per monthJob Overview:We are seeking a Customer Success Specialist to join our dynamic team in the fintech industry. The ideal candidate will be responsible for ensuring customers have a seamless experience with our digital products and services, driving satisfaction, retention, and success. You will serve as the primary point of contact for customers, helping them maximize the value of our fintech solutions.Required Skills & Qualifications:
- Experience: 1+ years in a customer service, account management, or customer success role (experience in the fintech industry is a plus).
- Communication: Excellent verbal and written communication skills with a customer-focused attitude.
- Problem-Solving: Strong analytical and problem-solving skills to address customer concerns efficiently.
- Technical Aptitude: Ability to understand and explain fintech products and digital solutions to non-technical users.
- Relationship Building: Ability to foster strong relationships with customers and internal teams.
- Time Management: Highly organized with the ability to manage multiple customer accounts and prioritize tasks effectively.
- Adaptability: Comfortable working in a fast-paced, agile environment with evolving priorities.
- Do you speak English and Afrikaans fluently?
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Job Detail
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Job IdJD1368652
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R15000 - 25000 per month
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned