Job Description

National Retail company (part of large international Group) invites applications fromCustomer Supervisor : KPA - Manage the operation of the work place to ensure all members are taken care of. This includes office, retail and meeting rooms/work space.Membership1.1.Facilitate membership agreements.1.2.Monitor agreements to ensure that members abide by the rules and not exceed agreed occupancy levels.1.3.Manage onboarding and offboarding procedures with incoming and outgoing members.1.4.Manage relationships with members and deal with questions and complaints.1.5.Monitor the usage of office equipment such as printers, telephones, and access control.1.6.Ensure that members accounts are paid within agreed time limits.1.7.Process overdue accounts either to payment, or in extreme cases manage eviction.1.8.Variable Expenses invoicing:1.9.Resources (Boardroom, meeting room etc)1.10. Printings, calls, signage & parking1.11. Payment Management1.12. Age analysis1.13. Payment chase1.14. Check auto invoices1.15. House rules document1.16. MEMBER MANAGEMENT1.16.1Requests1.16.2Complaints1.16.3New Member / user on boarding:1.16.4create checklist procedure i.e access to building, vox etc1.16.5Update individual & Team profiles1.16.6Finding new potential member/community members:1.16.7Walk arounds with enthusiasm1.16.8Worq waiting list:1.16.9Constantly maintained & communicated1.17MARKETING ENGAGEMENT:1.17.1New Marketing strategies1.17.2Post 3 posts to social media each week (minimal)1.17.3Member posts & photos1.18Communicating management:1.19Events1.20 Health and Safety compliance1.21 First aid compliance1.22 Worq shoppe involvement2Management of the building and other assets2.1 Identify maintenance issues and book a maintenance worker from Retail to conduct repairs.2.2 Generate a maintenance list weekly on Fridays for the following week.2.3 Report all network and printer issues to IT.2.4 Ensure that each member has sufficient office furniture as per their agreement.2.5 Ensure that there is sufficient hardware (data points, etc.) to fulfil each membership contract.3Management of staff3.1 Create and monitor cleaners work schedule.3.2 Plan, schedule and monitor the work of staff shared with Retail Department.4Health and Safety4.1 Identify health and safety risks.4.2 Ensure that risk mitigation plans are carried out.4.3 Staff are allocated and use correct PPE.4.4 Ensure that fire extinguishers are visible and serviced.4.5 Ensure that staff and members are trained in the use of fire extinguishers.4.6 Implement a safety programme.5Events5.1 Set up and organise after work markets.5.2 Set up networking events for members.5.3 Run creative Saturdays for artisans.5.4 Organise space and facilities for meetings and training workshops.Job Specifications:QualificationsMatric with some tertiary business studies.ExperienceWorking with booking systems, sales and customer service at least 3 years experience. Real Estate experience will be an advantage.Occupational Skills-Planning and scheduling.-Time management.-Building maintenance.-Managing upkeep and housekeeping.-Project management.IT Skillso OutlookIntermediateo WordBasico ExcelIntermediateo XeroIntermediateBehavioural Skills-Communication: verbal & written.-Problem solving and decision making.-Managing conflict.-Managing complaints.-Customer service.-Assertiveness.-Negotiation.-Listening skills.-Emotional intelligence.Personal attributes:-Outgoing.-Creative.-Well organised.-Calm under pressure.-DecisiveGood finisher

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