Customer Support Agent

Sandton, Johannesburg, South Africa

Apply On Company Site

Digital Solutions

First line of engagement via telephone and email.
Deliver support to resolve various issues related to audio and visual solutions, account administration, suppliers, and general business.
Resolve issues and attend to enquiries within given time frames
Remotely troubleshoot audio and visual solutions.
Proactively monitor, escalate, and resolve network issues.
Chase quote approvals and payments for support jobs.
Facilitate the exchange or collection of equipment.
Capture and input data correctly into Odoo (CRM system)...
Manage audio and visual content for clients where required (e.g. For advertising).
Load and schedule content on media players.
Conduct courtesy calls to customers.

Matric
Min 5 years working experience in customer service/technical support/IT support - qualification in IT and media advantageous
Proficient skills in Microsoft Word, Excel (Intermediate)

Careers24

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.