Job Description

Customer Support Engineer- Parys, Fee StateFull job descriptionPOSITION TITLE:Customer Support Engineer (CSE)REPORTS TO:Lead Engineer - South Africa (RSA)LOCATION:Parys, Free State, South AfricaPURPOSE OF ROLEThe CSE is responsible for all specified engineering and technical support activities in MacLean Africa range of products.DUTIES AND RESPONSIBILITIESProvide local engineering support on specific project assignments arising from customer inquiries, field feedback on technical issues, sales initiatives and engineering projects including new South African R&D.Work in accordance with the directions and information provided by the management team.Maintain close relationship with the Customer Support Engineering team in Ontario, Canada leading to eventual shared engineering duties.Take due care that all the work complies with all relevant laws and statutory requirements in South Africa.Review and assess equipment issues in the field and determine resources required to return the equipment to operational status.Establish the scope of projects needed to be undertaken to improve field failures, design or manufacturing defects in equipment operating in the field.Work with both the customer and internal resources to successfully resolve field issues.Engage in field work, as required that may include, but not be limited to, prototype testing, troubleshooting, field engineering assessments and machine commissioning.Travel to customer sites, attend meetings, represent the company, ability to go underground.Generate new and update existing engineering documents while maintaining the configuration control of those documents.Plan and control the development and testing of engineering systems, components, and structures.QUALIFICATIONSBSc / BEng / BTech / NDip degree/diploma in engineering with specialization in Mechanics, Electrical, Mechatronics is a requirement.1 - 5 years of experience in the design or service of underground heavy mobile equipment or off-highway equipment.Experience in design using CAD AutoCAD & SolidWorks is required.Highly proficient level of computer skills including MS Word, Excel, PowerPoint, and MS Teams.Experience in underground mining methods is an asset.Demonstrate ability to create detailed technical reports and analysis.OTHER REQUIREMENTSValid drivers license and own transportAble to work independently with minimal supervision.Ability to maintain multiple projects at once.Must possess a valid passportThis job description is not limited to those duties specifically listed and can be changed at any time in order to adapt to business demands or organizational changes.

JTJ Group