Job Description

Join Our Rapidly Growing Team as a Customer Support Setup/ Implementation Specialist!Are you ready to be part of a high-energy team and one of the fastest-growing companies in the Ecommerce and Customer Experience Ecosystem? After experiencing a phenomenal 600% growth last year, were on the lookout for a top-notch Implementation Specialist to join our dynamic team of Agents.Why You'll Love Working With Us:

• Take charge of setting up and implementing cutting-edge Customer Service Platforms for our clients.
• Enjoy clear progression plans and career advancement opportunities with one of the fastest-growing startups in eCommerce.
• Work alongside a team of passionate professionals who will inspire and support you.

Your Role:As our Customer Support Setup Specialist, youll be instrumental in:

• Configuring and optimizing customer service platforms to meet client needs.
• Enhancing implementation processes to deliver exceptional client service.
• Creating and maintaining detailed setup tutorials and SOPs.
• Auditing and optimizing platforms for peak performance.
• Providing support to Onboarding Specialists with platform-related queries.
• Reporting on progress and analytics to keep the team informed.

What We're Looking For:

• Experience: 3+ years in Customer Service, with an IT or Computer Science background preferred.
• Skills: Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication.
• Knowledge: Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc. is a plus.
• Attributes: Detail-oriented, self-starter with high energy and motivational skills.

Internet Requirements:

• Personal PC or laptop with at least 15 Mbps for upload & download speed.

Perks & Benefits:

• $5 USD/hour
• Relax and recharge with paid time off.
• Comprehensive health insurance and dental benefits.
• Recognition and rewards for your hard work.
• Enjoy the flexibility of a permanent full-time remote setup.

How to Apply:Ready to make an impact? Apply now by pasting this link into your browser:Note: Only applications submitted through the provided link will be considered.Powered by JazzHR

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