Job Description

Do you love helping people? Have a passion for technology? Strong analytical skills and the initiative needed for creative problem-solving? If so, keep reading...Joining our Customer Support Team means stepping into a fully remote role with a supportive team culture where you can really make an impact, whether you're just starting out or looking to bring your experience to a new setting. We're all about full support from day one, with onboarding and training that gets you up to speed; no payroll knowledge is needed. We give our employees the space and guidance to chart their course within the business and fulfil their potential.Please note: This will be a fully remote position.Core Responsibilities*:
*Offering support through phone, email, and live chat to ensure customers promptly get the help they need.
*Delivering system guidance to users navigating our platform.
*Digging deeper into customer queries to understand and address their concerns effectively.
*Guiding customers to the right Help Site resources for quick, self-service problem resolution.
*Ad hoc tasks as and when needed.

• The above is not an exhaustive list of duties

Experience:

• At least one year of experience in one or more of the following areas:

• General customer service support
• Payroll administration
• Accounting/bookkeeping
• Prior remote working experience is preferred

Qualifications and Skills:

• A minimum of a matric exemption
• The discipline to work effectively in a fully remote environment
• A stable, high-speed internet connection of at least 20mbps and a suitable workspace for remote work
• Ability to work during periods of load-shedding without interruption.
• Excellent problem-solving skills and the ability to navigate complex customer issues
• Strong technical aptitude with the willingness to learn and master new software
• Strong numerical and analytical skills
• Proficient in numeracy and problem-solving
• Outstanding communication skills, both in writing and speaking
• Exceptional attention to detail
• The ability to interpret and understand a customers issue

Content and system training for the role will be provided, so all you need is the right experience, attitude, analytical ability, and a passion for proactively helping people.Some of the tools we use for management and communication:

• Slack
• Google Suite
• Fresh Desk Omni-channel suite
• 15Five
• Jira
• Confluence

Whats in it for you?xf0x9fx92xb0 Competitive salaryxf0x9fx8cx90 Fully remotexe2x8fxb0 Working Hours: Full time, Monday - Friday, 8 am - 5 pm or 9 am - 6 pmxf0x9fx8cxb4 20 working days of paid Annual Leavexf0x9fx8fxa8 A medical aid benefit through our Discovery group scheme*xf0x9fx8fxa8 Access to free unlimited counselling, financial, life and career coaching*xf0x9fx91xab Supportive & interactive teamxf0x9fx9ax80 Chance to grow as SimplePay growsOur hiring process for this role:Were looking for someone amazing. Were going to invest a lot of time into this process, and we expect you to want to do the same. A successful candidate can expect to go through the following hiring process (we may adjust as needed as we go through): * Application.

• Quiz 1.
• Quiz 2 and one-way video.
• Interview 1 - Meet and Greet. Get to know more about you and your relevant experience.
• Interview 2 - Technical interview.
• Interview 3 - Behavioural interview.
• Criminal background checks and reference checks.
• Welcome to SimplePay!

*Please note that this benefit is only available to full-time employees once they have successfully completed their probationary period.

• Available to all employees based in South Africa.

About SimplePaySimplePays purpose is to pick a fight against mediocrity. We must do our part to make people feel we care - because we do - a lot. Our mission is to make this world more human, and were looking for enthusiastic young people to help us continue the fight.Our 42,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciated in every interaction with us - whether its a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.To learn more about us, visit our website (simplepay.co.za/about).SimplePay CareersPowered by JazzHR

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