Customer Value Management Expert

Midrand, Johannesburg, South Africa

Job Description


.When it comes to growing Talent, we're number 1.The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:As a Senior Specialist Commercial and analytical management, you will be responsible for end-to-end management of all the CVM Cross Sell features and products. You will be required to, on a daily basis, analyse detailed trends and diagnostics to ensure nominal functioning and identify enhancement opportunities in support of overall commercial objectives including revenue, subscriber activity and engagement. In addition to managing day-to-day operations, you will be responsible managing the roadmap of features and enhancements.Your responsibilities will include:

  • End-to-end ownership of Cross Sell products and including revenue generated.
  • Conceptualise, document and deliver new enhancements.
  • Manage the commercial & technical roadmap.
  • Provide periodic feedback on the performance of Cross-Sell products in the form of high-quality PowerPoint presentations to exco
  • Review, analyse and evaluate success of initiatives against key KPIs.
The Ideal Candidate for this role will have:Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What's in it for youMust have technical / professional qualifications and experience:
  • Matric essential and
  • A relevant 3 year degree or equivalent in BSc, BCom, Engineering, Actuarial sciences, IT, etc.
  • A minimum of 5 years relevant experience essential.
  • Minimum of 5-7 years relevant working experience in CVM, Direct Marketing, Personalisation, cross- and up-sell, machine learning, data science or related field.
Core competencies, knowledge, and experience:
  • Moderate technical skills including SQL.
  • Knowledge of machine learning algorithms and statistics.
  • Ability to learn new skills in a short space of time with minimal supervision.
  • Excellent commercial acumen.
  • Excellent verbal and written communication skills.
  • Excellent Excel and Powerpoint presentation skills.
  • Team player.
We make an impact by offering:
  • Enticing incentive programs, competitive benefit packages, and exclusive 13th cheque
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications:02 August 2024The base location for this role is Vodacom Midrand CampusThe company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.Commitment from VodacomVodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoplexe2x80x99s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

Vodafone

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Job Detail

  • Job Id
    JD1338519
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Midrand, Johannesburg, South Africa
  • Education
    Not mentioned