Job Description

Job Classification

• REQ: 134616 - Refilwe Falatsi
• Closing Date: 12 July 2024
• Division: Nedbank Insurance | Client Experience
• Employment Equity Statement: Preference will be given to Individual from underrepresented groups.

Job FamilyMarketing, Communication and ResearchCareer StreamMarket Research and Customer InsightsLeadership PipelineManage Self: ProfessionalJob PurposeTo support Nedbank Insurance in identifying and capitalizing on market opportunities across different customer segments. The role involves leveraging insights to design and implement compelling, disruptive, and commercially viable Client Value Propositions (CVPs) that align with the strategic objectives of the business.Job Responsibilities

• Conduct comprehensive market analysis to identify trends, gaps, and opportunities within the insurance sector.
• Collaborate with cross-functional teams to gather insights and understand the needs and behaviours of various customer segments.
• Design innovative CVPs that enhance customer experience, drive growth, and increase market share. Ensure that the CVP's resonate with the customers' needs and while aligning with commercial imperatives.
• Lead the end-to-end development process of CVPs from concept to execution, ensuring alignment with business strategy.
• Monitor and measure the performance of implemented CVPs against key metrics and make recommendations for optimization.
• Meet financial objectives by co-ordinating activities in line with budget/target requirements.
• Stay abreast of industry developments and competitor strategies to ensure Nedbank Insurance maintains a competitive edge.
• Engage with stakeholders at all levels to secure buy-in and support for CVP initiatives.
• Monitor, analyse and articulate in detail competitor activity and emerging market trends to inform the CVPs and ensure the designs remain competitive and up to date.
• Leveraging Analytics, MI & Customer Experience to build a fact-based understanding of customer needs and use these insights to support or disprove particular areas of prioritization, focus and courses of action.
• Ensure alignment with the segment customer value proposition.
• Monitor and provide feedback to enhance customer value proposition.
• Contribute to Segment and Proposition strategy.
• Working collaboratively with downstream colleagues with responsibility for building elements of the CVP to a definitive timetable.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certification obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

Job Responsibilities ContinuePeople Specification

• Innovative mindset.
• Results-driven with a commitment to quality and excellence.
• Agile and adaptable to a fast-paced, changing environment.
• High level of integrity and professionalism.
• Strong analytical and strategic thinking abilities.
• Excellent communication and presentation skills.
• Proficient in stakeholder management and negotiation.
• Creative problem-solving skills with a focus on customer-centric solutions.
• Ability to lead projects and manage cross-functional teams.

Essential Qualification - NQF Level

• Bachelor's degree in business, Marketing, Finance, or a related field.
• Master's degree is preferred.
• Professional certification in Project Management or Customer Experience is an advantage

Minimum Experience LevelOverall, 7 years + experience in Client Experience, Customer Value Propositions and Customer Insights.

• Experience in developing, implementing and being accountable for crafting of CVP, take to market strategy and business plan.
• Experience in CVP, product development or strategic marketing within the financial services industry, preferably insurance
• Proven track record of developing and implementing successful CVPs.
• Experience in roles within market insights, consumer research or product management
• Experience in Insurance and/or financial service industry.

Technical / Professional Knowledge

• Business terms and definitions
• Cluster specific operations
• Communication Strategies
• Governance, Risk and Controls
• Principles of financial management
• Principles of project management
• Research methodology
• Decision-making process
• Data and Business analysis
• Competitive Intelligence

Behavioural Competencies

• Continuous Learning
• Customer Focus
• Work Standards
• Building partnerships
• Planning and Organizing
• Technical/Professional Knowledge and Skills

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Nedbank