Job Description

Overview:

We are seeking an experienced CyberSource Consultant to support a growing Cybersource / Value-Added Services (VAS) business for a partner/bank. This role requires a dedicated resource who will provide merchant onboarding and integration support, ensuring a seamless experience for our partner and their clients.

Key Responsibilities:

Technical Support and Issue Resolution:

Provide first-line support for any basic technical issues that arise. Raise project requests for new features that need to be enabled or are required for compliance with mandates. Support the resolution of technical issues by raising tickets with the support team and prioritizing their resolution.

Implementation and Integration:

Assist with the implementation and integration activities for large merchants, Payment Facilitators, and Payment Service Providers (PSPs). Support testing of new features such as Apple Pay, Network Tokenization, and other emerging technologies. Provide configuration and enablement support on the CyberSource platform.

Client Support and Training:

Offer ongoing support throughout the project lifecycle, from pre-implementation to post-implementation. Conduct product training sessions for merchants and PSPs to ensure they are well-versed in using the CyberSource platform. Provide support while pitching the CyberSource gateway to new customers, including presentation, upsell, and presales activities.

Strategic Advisory:

Suggest new solutions that could be beneficial for the partner and their customers. Manage merchant API implementations and MID onboarding processes. Handle prioritization with schemes and issuers on declines and ensure mandate and compliance management.

Qualifications:

Proven experience as a Client Success Manager, Technical Account Manager, or similar role with a focus on CyberSource/Acceptance products. Strong technical background with experience in merchant API implementation and integration. Excellent presentation and communication skills, with the ability to upsell and conduct presales activities. In-depth knowledge of the CyberSource platform, including configuration, enablement, and product training. Ability to manage multiple projects and priorities, ensuring timely and effective support for partners and clients. Strong problem-solving skills and the ability to resolve technical issues efficiently.

Preferred Skills:

Experience with payment gateways, payment facilitators, and PSPs. Familiarity with emerging payment technologies such as Apple Pay and Network Tokenization. Knowledge of mandate and compliance management within the payment industry.
Job Types: Full-time, Temporary, Contract
Contract length: 12 months

Pay: From R93000,00 per month

Application Deadline: 2025/02/24