Job Description

JOB TITLE: Retail FMS Technical Specialist

DEPARTMENT: Data & Decision Sciences

REPORTING TO: Senior Insite360 specialist

LOCATION: Johannesburg

PURPOSE OF POSITION

We are seeking a highly skilled and motivated Data Analyst / Business Intelligence Developer to join our dynamic team. In this role, you will play a critical role in extracting, transforming, and visualizing data from various sources to empower data-driven decision-making within our organization. The ideal candidate will have a strong background in data analysis, database management, and data visualization, with expertise in Power BI, Oracle, and SQL.

KEY RESPONSIBILITIES

• Dashboard Development: Utilize Power BI to design and develop interactive dashboards and reports that provide actionable insights for various departments within the company. This includes creating visually appealing and user-friendly dashboards to meet business requirements.
• Data Extraction: Extract data from various sources, including Oracle databases and other relevant data systems, and ensure that data extraction processes are efficient and reliable.
• Data Transformation: Transform and clean data as necessary to ensure data accuracy and consistency, aligning it with reporting and analysis needs. Implement Extract, Transform, Load (ETL) processes as needed.
• SQL Expertise: Write and optimize complex SQL queries to retrieve and manipulate data for reporting purposes. Ensure SQL queries are efficient and well-structured.
• Data Modeling: Create and maintain data models that efficiently represent and aggregate the data for reporting, ensuring that data is organized and structured for optimal performance.
• Business Collaboration: Collaborate closely with business stakeholders to understand their data requirements, gather feedback, and translate business needs into effective data models, visualizations, and reports.
• Performance Optimization: Optimize data processing and reporting performance to ensure efficient and timely access to information. Continuously monitor and improve the performance of data solutions.
• Data Quality Control: Implement and maintain data quality controls and procedures to ensure the accuracy and integrity of the data used in reports and dashboards.
• Data Solution Maintenance: Maintain and enhance existing data solutions, troubleshoot data-related issues, and apply updates or improvements as necessary.
• Continuous Learning: Stay up-to-date with industry best practices and emerging trends in data analytics, business intelligence, and relevant technologies to ensure the organization remains at the forefront of data analytics.
• Documentation: Create and maintain documentation for data models, data sources, ETL processes, and report development for knowledge sharing and future reference.
• Training and Support: Provide training and support to end users, helping them understand and navigate the dashboards and reports you create.
• Collaboration: Work closely with cross-functional teams, including data engineers, data scientists, and other stakeholders to facilitate data-related projects.
• Reporting: Generate and distribute regular reports, as well as ad-hoc reports, in response to specific business needs.

DELEGATION OF AUTHORITY

As per the actual Schedule of Levels of Authority within Gilbarco.

POSITION RELATIONSHIPS

Internal

• Works directly FMS Team leader
• All Departmental Managers
• Training & Development Department
• Team members: Needs to develop a strong working relationship with team members to ensure that countermeasures initiated as required are seen through.
• EMEA: Global WMS teams to deliver services and consult
• Technical team for escalated calls to be resolved

External

• Customers: Needs to be highly customer focused, and able to form effective working relationships with key customers,
• Approved Sub-contractors: Effective management of sub-contractor and supplier relationships based on various contracts for work carried out onsite

MEASURES OF PERFORMANCE (INDICATORS)

Leading -

• Zero Loss Time incidences (LTI), 100% near miss / potential incidences with implemented corrective action within 14 days, 100% employee participation in NM / PI reporting and achievement of HSSE targets
• Sustained use of Standard Work in area of responsibility

Lagging -

• Internal SLA as set by the General Manager
• Drive continuous productivity level improvements measured by completed analysis on various delivery issues
• Maintain Variances on tanks at 0.5% on a continuous basis for project and maintenance calls
• Meet / exceed all customer contracted KPIs

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/achievements

• Bachelors degree in computer science, Information Technology, Data Science, Business Intelligence, or a related field.
• BSc Computer Science

Experience/Knowledge

Required

• Proven experience in data analysis, database management, and data visualization.
• Strong proficiency in Power BI, including the ability to create complex reports and dashboards.
• Solid knowledge of Oracle databases and SQL, with the ability to write and optimize queries.
• Relevant certifications in Power BI, Oracle, or SQL is highly desirable.
• Excellent problem-solving and analytical skills.
• Effective communication and data storytelling abilities.
• Attention to detail and a commitment to data accuracy.
• Additional Information:

Preferred

• Basic understanding of the fuel and fleet industry
• Basic accounting understanding
• Technical understanding of forecourt service station equipment

Specific Skills

Required

• Multilingual: French & English
• Data cleaning and preparation
• Creating data visualizations
• Creating dashboards and reports
• Writing and communication
• Data analysis and exploration
• Statistical knowledge
• Presentation skills

Preferred

• Analytical and problem-solving skills.
• Strong communication & interpersonal skills
• Attention to detail.
• Personal Organisation and time management
• Understand the importance of being hands-on in our operational processes and customer relations.
• Quality First: Plan & execute accurate, complete, timely and reliable work.
• anagement by Fact: Gathers, analyses, and summarizes data to draw rational, fact-based conclusions

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Competency Descriptors

Customer Obsessed

• Solicits voice of the customer and drives actions to improve customer experience
• Holds others accountable for meeting customer needs
• Addresses gaps in the teams ability to meet emerging customer needs
• Continuously improves processes to be more aligned with the customers

Inspiring

• Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
• Clarifies the organizations vision and strategy to the team, and ensures that efforts are prioritized to support them
• Leads the team to pursue possibilities that will create sustainable value

Build extraordinary Teams

• Nurtures and develops promising ideas through prototyping and experimentation
• Challenges others to develop breakthrough solutions
• Ensures that varied perspectives are included in the process of innovation
• Encourages others to address challenges in new and better ways

Courageous

• Builds energy and optimism in others in support of Our Shared Purpose
• Communicates the vision of the organization in a way that others can relate to and buy into
• Helps others envision a greater sense of what is possible for the organizations future
• Ensures that others understand how their efforts and contributions make a positive difference

Deliver results

• Builds a cohesive team that drives the goals and success of the organization.
• Communicates clear goals and roles to team members
• Builds a team that has the right mix of skills and leverages the strengths of individual members
• Celebrates team accomplishments

Adaptable

• Coaches people on how to take a stand in the face of adversity when they believe in something
• Confronts tough organizational issues and disagreements
• Delivers difficult messages directly
• Demonstrates the courage to say no when necessary

Innovative for Impact

• Sets high expectations and leads others to achieve results through VBS
• Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team to deliver on time, high quality results with an unwavering commitment to our values andstandards of conduct
• Drives a track record of continuous improvement and sustainability

Strategic

• Leads experimentation to find the best solution
• Shares lessons learned from both successes and failures
• Creates opportunities for self and others to try new things
• Applies the lessons from different experiences to new situations

Lead with VBS

• Establish VBS credibility through demonstrating the ability to leading Kaizen events
• Coaches leaders on how to use VBS to address business challenges and opportunities,including selecting the appropriate tool and how to apply to generate results
• Builds VBS expertise of the team, establishing and growing capable VBSL support and
• VBS Champion resources that can support the team
• Willing to seek out subject matter experts in VBS in order to build capability within the organization

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. Veeder-Root is the world's leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontiers pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit:

Vontier