Job Description

Our client in a financial industry is looking for an experience Data Analyst to join them on a 12 months contract.Key Responsibilities

• Automate the calculation and reporting of consolidated CX performance (KPI) scores.
• Collect, automate, analyse and continuously provide client experience measurement feedback near real-time for business to action.
• Identify relevant data and integrate multiple data sources (e.g. client experience survey data, customer journey metrics, qualitative data, client behavioural data, internal data and market data) to perform analysis and derive insights.
• Through quantitative and qualitative research and analysis: create and maintain automated management and strategic client experience measurement dashboards which provide insights that advocate ongoing improvement.
• Collaborate with BI, Research and Analytics teams to build appropriate CX models that enhance analytics and the business value of CX insights.

Non-negotiable

• Knowledge of databases (i.e. SAP 4/HANA and Cloudera).
• Knowledge of SQL Querying.
• Knowledge of transforming business requirements into analytics and insights deliverables that address the business needs.

Minimum Requirement

• Bachelor's degree in Computer Science, Mathematics, Statistics or a business/tech qualification with Mathematics as a major subject.
• At least 3 years' experience in data analytics.
• 2-3 years' experience working with data in various data sources and databases.
• At least 3 years' experience in data visualisation and reporting packages.
• Experience within the Financial Services Industry will be an advantage.

Job Type:

• Contract

Workplace type:

• Hybrid

Location:

• Johannesburg, South Africa

Experience Level:

• Mid-Senior level

Please email Amanda Mjali at

Paracon