Job Description

This website uses cookies to ensure you get the best experience on our website.Collinson and selected partners use cookies and similar technologies to ensure you get the best experience on this website. If you consent to it, we will use cookies for analytics and marketing purposes.See our to read more about the cookies we set.You can withdraw and manage your consent at any time, by clicking "Manage cookies" at the bottom of each website page.common--cookies--alert#acceptAll">Accept all cookies common--cookies--alert#disableAll">Disable non-necessary cookies common--cookies--alert#openPreferences">Cookie preferences common--cookies--preferences#open" class="bg-company-primary text-company-primary shadow-form inset-x-4 mb-4 rounded max-w-screen-sm p-4 overflow-auto max-h-[80vh] z-cookie-alert backdrop:bg-[rgba(0,0,0,0.6)] sm:p-10 sm:mb-auto sticky top-2">Select which cookies you acceptOn this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link Manage Cookies, which is always available at the bottom of the site.To learn more about what the different types of cookies do, how your data is used when they are set etc, see our .Strictly necessaryThese cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailorcommon--cookies--preferences#handleCategoryToggle">AnalyticsThese cookies collect information to help us understand how the site is being used. Vendors Teamtailorcommon--cookies--preferences#handleCategoryToggle">MarketingThese cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Vendors Linkedincommon--cookies--preferences#handleAccept">Accept these cookies common--cookies--preferences#handleDecline">Decline non-necessary cookiescommon--header--menu#toggle" data-common--header--menu-target="button" title="Career menu" > Career menuEmployee Candidate Homepagecommon--dropdown#toggle">common--share#handleClick" data-provider="Facebook"> Facebook common--share#handleClick" data-provider="Twitter"> X common--share#handleClick" data-provider="LinkedIn"> LinkedInGlobal Business Systems xc2xb7 Cape Town xc2xb7 Hybrid RemoteData Analyst (Operations)careersite--jobs--form-overlay#showFormOverlay" data-careersite--jobs--form-overlay-target="coverButton"> Apply hereWe usually respond within a weekblocks--cover--default#handleScrollDown" title="Scroll to content">Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.We have more than 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.Purpose of the job
In this role, you will play a pivotal role in the creation of the dashboarding and KPI reporting used within Global Operations. Supporting operational efficiency and excellence across consumer, client, partner, and finance departments. You will leverage your data analysis skills and strategic thinking to drive improvement initiatives, ensure data integrity, and inform strategic decision-making within the team.Key Responsibilities

• Master data management:

o Lead and oversee the establishment and maintenance of accurate and consistent master data across all operational departments.
o Define and implement data governance policies and procedures.
o Identify and resolve data quality issues, ensuring data integrity and consistency.

• Data Development:

o Create, maintain and support ETL (Extract, Transform and Load) from operational systems such as FreshDesk, AWS Connect, etc. into central SQL Server repository to then be used in operational reporting.

• Data visualization:

o Develop and utilize data visualizations to communicate complex operational data and insights to stakeholders.
o Translate data into actionable insights to identify trends, root causes of issues, and opportunities for improvement.

• Create dashboards and reports to monitor key performance indicators (KPIs) and track progress towards goals.
• Strategic thinking:

o Analyze operational data to identify areas for improvement, cost reduction, and process optimization.
o Collaborate with cross-functional teams to implement operational improvement initiatives.

• Additional responsibilities:

o Support the development and implementation of operational excellence initiatives.
o Track and measure the impact of improvement initiatives.
o Maintain strong relationships with internal and external stakeholders.Knowledge, skills and experience required
Qualifications:

• Bachelor's degree in Business Administration, Data Science, Statistics, or a related field.
• Demonstrable of experience in a data analysis.
• Strong analytical and problem-solving skills, with a demonstrated ability to identify trends and root causes from data.
• Excellent communication and presentation skills, with the ability to communicate complex data insights to both technical and non-technical audiences.
• Experience in Python development and SSIS
• Proficient in data analysis tools such as Microsoft SQL Server, Excel, Power BI and/or Tableau.
• Experience with master data management principles and practices is a plus.
• Understanding of the travel perks industry is a benefit.
• Strong teamwork and collaboration skills.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).If you need any extra support throughout the interview process, then please email us atWe also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.Division Global Business Systems Role Internal Systems Locations Cape Town Remote status Hybrid RemoteCape TownAbout CollinsonWe use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.xc2xa9 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557
Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.Co-workers 2000 careersite--jobs--form-overlay#showFormOverlay">Apply here jobs--overlay#closeOverlay">Global Business Systems xc2xb7 Cape Town xc2xb7 Hybrid RemoteData Analyst (Operations)Loading application formCareer site

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Collinson Group