Job Description

This role is a crucial enabler of AVBOBs data journey to become a data-driven organisation. The role will primarily focus on driving business-driven delivery of data initiatives in support of business objectives and will ensure that solutions developed by the Data Office are accurately interpreted and effectively implemented by the business as intended. The role will also support in driving data literacy and maturity across the business and assist the Chief Data Officer (CDO) and Project Managers in cataloguing, prioritising and leading business demand for data & analytics related solutions in Insurance Administration.Data Strategy

• Assist in the implementation of a short, medium and long-term Data Analytics strategy related to specific scope of work that is aligned to the overall AVBOB Data & Analytics strategy.
• Assist in the implementation of the overall Data & Governance Strategy

Business Data Requirements Management for Insurance Administration

• Understanding and alignment of data needs across Insurance Admin business to drive speed in problem definition, in collaboration with the Data Office Team.
• Acting as a bridge between the data team and departments, define and manage data products and services, ensuring they meet business needs.
• Act as a strategic business partner and trusted advisor for business departments and provide them with a single point of contact for data & analytics requirement related queries within defined area of responsibility.
• Assisting in gathering and prioritising demand by making relevant business case for their respective department and working with Project Management office where required
• Partner with business, the Data Office team and project managers in design of high level data and analytics solutions for the business area needs, providing relevant inputs around specific nuances and customising solutions to best fit the business needs.
• Responsible for collaborating with the Data Office and the user acceptance tester of the department team to test data products/solutions.
• Building and maintaining trusted relationships with various stakeholders.
• Manage service delivery against commitments made to business customers and provide customer care by serving as the second point of contact for customers.
• Supporting business-oriented data literacy programmes and measure performance against defined KPIs.
• Developing and drive clear, iterative roadmaps in a highly matrixed environment across the overall business and data value chain.

Relationship Management

• Build relationship within departments and AVBOB group
• Proactively manage department relationships and expectations.

Customer focused

• Engage internal customers and stakeholders on group data services and requirements.
• Define, measure and manage SLAs across group as per standards.
• Engage the data team on opportunities to improve customer service.

Risk, Governance and Compliance

• Ensure full compliance with corporate governance, financial and statutory requirements.
• Ensure compliance with established internal control procedures and authority levels.
• Ensure that exposure to business risk is managed and mitigated through the adoption of effective actions and measures

Teamwork *

• Relevant Degree or diploma in, analytics, data management, information technology
• +5 years business analysis experience of which:

+2 years experience in data and analytics or technology development, project/ programme management or information technology or customer success or strategy in any industry.TECHNICAL AND BEHAVIOURAL COMPETENCIES

• Strong communication and interpretation skills
• Expertise in operational management
• Awareness of tools and technologies deployable in this area
• Ability to plan and prioritise tasks
• Ability to apply critical thinking and ensure quick decision making
• Ability to build network internally and externally
• Ability to drive consensus

AVBOB