Job Description

Who are we?Equinix is the worlds digital infrastructure companyxc2xae, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Data Center Customer Operations II (8 month contract)Job Summary:Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.ResponsibilitiesQueue Management / ReportingReviews work order requests in the queue and responds to routine work orders by adhering to commitment timesInvolved in escalating and expediating higher level orders, upon supervisionActively follows up on work orders in the queue to support the overall teamMaintains notes and records of activity fulfillment in the ticketing systemInstallationsRack and stack basic customer equipment, with guidance from more senior team members.Supports routine intra-cage and infrastructure installations, under guidance, which may include: routine ladder racks and basic fiber raceways; basic cable management and support systems (patch panels); routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessitiesCross-ConnectSupports basic cross-connect troubleshootingTesting / TroubleshootingSupports basic testing and routine installations of customer assetsSupports standard layer 1 cross-connect certification testing, under supervisionMay learn more semi-routine testing, under supervisionStakeholder PartnershipSupports the operations and security personnel team for breaks or other activities, when necessaryCustomer ManagementSupports customer satisfaction with timely adherence to following basic order execution requirementsDelivers quality customer service experience when interfacing with customersDiscusses time expectations on new deployments, by following standard operating procedure guidelinesMay support customers on-site through access and escorting servicesProjectsSupports fulfillment of projects under close supervisionTrainingCompletes assigned training in a timely manner.Qualificationsxc2xb7 Typically requires a high school diploma and 1 year of equivalent work experienceEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix