Data Centre Site Supervisor

Gauteng, South Africa

Job Description


OBJECTIVES1.Main function of the Job

  • Manage a team of technicians to ensure smooth operation of the facility.
  • Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and customs upgrades.
  • Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades.
  • Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
  • Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
  • Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
  • Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
  • Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages
  • Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
  • Quick responses to all alerting and critical situations.
  • 3rd party vendor management.
  • Manage working methods to ensure all SLAs, OLAs and MSAs are achieved.
  • Implement corrective actions promptly to mitigate the negative effects of system outages.
Maintain compliance in accordance with all relative policies and procedures.
  • Maintain compliance in accordance with all relevant certified ISO standards.
  • Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
  • Meet agreed inter-departmental OLA (Operational Level Agreement)
  • HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice
  • Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS (Ready for Service).
Critical System Management
  • Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
  • Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSAs and SLAs are achieved.
  • Conduct working methods to maintain agreed PUE levels.
  • Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
Data Centre Ethics
  • Ensure compliance is maintained incorporating industry best practices.
  • Ensure data centre facilities standards are enforced and maintained.
  • Ensure data centre cleaning standards are enforced and maintained.
  • Ensure compliance with HS&E standards are enforced and maintained.
Skill Requirements
  • Excellent technical abilities
  • Effective communication skills, active listener - ability to understand requirements
  • Proactive problem solver, perform rapid and accurate assessments
  • Ability to work independently, as well as being a positive team player
  • Self-motivated
  • Conducts self professionally, exhibits elevated levels of tolerance and patience
  • Responsible for continued learning and self-development
  • Quick response to all situations.
  • Trouble shoot systems and components to identify root causes of failures.
  • Advance Microsoft Office skills
Qualifications and Experience
  • Electrical qualification preferable
  • Minimum 5 years relevant data center experience
  • Extensive knowledge on Data Centre environments and critical infrastructure systems.

Teraco Data Environments

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Job Detail

  • Job Id
    JD1371635
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Gauteng, South Africa
  • Education
    Not mentioned