Job Description

Purpose of the roleThe Data Centre technician provides a range of services which revolves around day-to-day operations, monitoring & maintenance of the Data Centre facility, including, but not limited to, equipment and processes, ensuring effective and efficient operation of the Data Centre with a more focussed view on HVAC systems.You will however be the subject matter expert for all things Electrical ensuring the safe and stable operation of all systems supporting client environments.OBJECTIVESMain function of the Job

• Monitoring, repair and maintenance of all critical Data Center infrastructure including but not limited to Electrical Distribution, Control, Fire, Generator, HVAC and UPS Systems.
• Electrical subject matter expert, supporting a larger team of technicians with varying skill and qualification levels.
• Performing and managing planned and preventative maintenance of Data Center infrastructure either self or by OEM contractor.
• Fault finding and identification on critical infrastructure, implementing repairs or management of OEM contractors to ensure minimal impact on the supported environments with an aim to reduce overall return to service time.
• Continuous optimisation of all infrastructure to ensure maximum efficiency gains with a keen eye for continuous improvement.
• Proactive working methods to ensure that all client SLA parameters are maintained.
• Monitor critical environments to ensure maximum uptime measured against 99.999% uptime principals with swift and efficient resolution of any identified issues.
• Switching and isolation of electrical distribution and HVAC equipment prior to maintenance or repairs.
• Assist project and consultant teams with installation, commissioning and accepting for service of new plant and associated equipment.
• Daily walk arounds and inspections of supporting infrastructure to minimise the risk of unplanned outages and ensuring plant under your control remains at industry leading standard.
• Regular inspection and potential rewiring of control systems and panels to ensure the environment remains in day 1 condition.
• Offering technical support at our facilities by performing a supporting role with control system/network installation, configuration, and troubleshooting in order to ensure optimum performance of the data center plant.
• Continuous monitoring of all supporting systems within data halls and processes to ensure smooth and uninterrupted operation of the facility.

• Maintain compliance in accordance with all Company policies, procedures and legislative requirements and codes.
• Active participation with various teams to ensure current ISO certifications are maintained.
• Working methods to ensure that all client SLAs and MSAs are met and maintained.
• Meet agreed inter-departmental OLAs (Operational Level Agreements)
• Proactive Health & Safety monitoring and corrective action to meet statutory compliance and companys objective of zero tolerance towards unsafe work practices.

• Sound electrical and general technical abilities.
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical processes in a simple easy to understand ways to technical and non-technical staff is a requirement for successful data center technicians.
• Ability to develop standard and emergency operating procedures and manuals for the systems under your control.
• Ability to read and understand single line and circuit diagrams.
• Proactive problem solver with the ability to perform rapid and accurate assessments.
• Ability to work independently and under pressure as well as being a positive team player.
• Self-motivated, self-starter.
• Conducts self professionally, exhibits elevated levels of tolerance and patience across teams and when interacting with clients.
• Responsible for continued learning and self-development as well as knowledge transfer to fellow team members.
• Ability to think on your feet with quick responses to potentially critical situations.
• Ability to trouble shoot components and systems to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes or failures.
• Sound Microsoft Office skills.

• Trade Tested Red Seal Electrician or National Diploma in electrical engineering.
• Certified wireman would be advantageous but not an absolute requirement.
• Previous working experience in heavy manufacturing, instrumentation or industrial electrical systems would be advantageous.
• Knowledge or exposure to industrial control systems i.e. Siemens, Schneider, Beckhoff, etc would be advantageous.
• A minimum of 2 years post qualification work experience.
• Previous data centre experience would be advantageous.
• Knowledge of other critical environments would be advantageous.

Teraco Data Environments