Job Description

The role is responsible for the effective and efficient operation of the Data Centre facility in its entirety ensuring client MSA & SLA's are achievedMain function:

• Data Centre Management:

• Comply to working methods ensuring all SLA's and MSA's are achieved
• Management of data centre infrastructure to provide concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime
• Compliance:

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S Monitoring and corrective action to meet statutory compliance, SLA's and good business practice
• Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
• Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

Key Performance Areas:o Preventative and reactive maintenance of all building infrastructure systems
o The maintenance and coordination of generators, UPSs, Chiller plant and air-conditioning, switchgear etc services
o Maintaining the Building Management Systems and monitoring of all equipment
o The power reticulation of all equipment in the building
o Overseeing new installations and the supervision of all Building Services Contractors
o Ensure reliability/maintenance of all equipment in buildings and building infrastructure
o Self-performing of first line repairs on electrical, plumbing and other building systems
o Responding to calls logged in the building i.e.: power tripped, new plugs installed, pipe leaking, etc. based on the level of priority
o Ensuring that all control of works are in place and adhered to
o Performing building inspections and audits
o Maintaining thorough and accurate records of daily activities, equipment status, and operating parameters.
o Must be pro-active, helpful, able to use initiative and must be willing to work extended hours
o Must be willing to travel
o All activities performed on time

• Skill requirements:

• Good technical abilities
• Effective communication skills, active listener, ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office Skills
• Qualifications and Experience:

• Electrical qualification preferable
• Minimum 3 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

Teraco Data Environments