Job Description

Closing Date 2025/02/12
Reference Number MMH250205-5
Job Title Data Quality Specialist
Position Type Permanent
Role Family Client Services
Cluster Momentum Corporate
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Cape Town
IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role PurposeEffective execution of data analysis, maintaining data integrity specialized business reporting and improving overall client experience.
RequirementsExperience and Qualifications

• Matric or related qualification.
• 3 - 5 Years experience in group insurance disability claims administration (pre-requisite).
• Knowledge and understanding of group insurance disability claims administration products, services, and processes.
• Advanced Excel proficiency.
• Experience with Orbit Portal & Quantum will be an advantage.

Duties & ResponsibilitiesInternal Processes

• Conduct monthly data quality audits and analysis of the entire annuity book.
• Identify any data or process inconsistencies, system limitations, and staff training needs.
• Conduct special reporting for various stakeholders (Clients, Disability Management, Finance, Compliance, Risk Management & Senior Management).
• Respond to data related queries received from various stakeholders (Clients, Disability Management, Finance, Compliance, Risk Management & Senior Management).
• Support staff with any technical type of client queries.
• Provide peer to peer training & coaching where required.
• Document all administration processes and collaborate with Learning & Development to draft learner guides and roll out relevant training.
• Complete gap and process analysis and implement necessary corrective measures.
• Represent the disability area for any system enhancements and provide input for quarterly IT development priorities.
• Active participation and management of multiple projects assigned by management and various internal stakeholders.
• Monthly Home Affairs run via external vendor.
• Annual DR Testing support.
• Ensure that the necessary risk management controls are in place.
• Responsible for supporting audit activities for both our internal and external auditors. Facilitate audits by providing processes, addressing findings with management consultation, and ensuring resolution and prevention measures.
• Liaise with various external and internal stakeholders.
• Check, update and report on daily, monthly and quarterly system reports.
• Monthly reconciliation of disability payments (bulk variance check).
• Facilitate the allocation of third-party payment schedules.
• Facility annual bulk system updates (ex. Medical Aid contribution changes, benefit escalations).
• Compile and calculate annual fee payments.
• Compile and calculate annual benefit increases (for specific clients and benefits).

Client Services

• Provide factual, logical, expertise and recommendations to clients and stakeholders.
• Build and maintain relationships with clients, internal and external stakeholders.
• Deliver on service-level agreements with all stakeholders to ensure that client expectations are met and managed.
• Provide factual, logical, expertise and recommendations to clients and stakeholders.
• Build and maintain relationships with clients, internal and external stakeholders.
• Deliver on service-level agreements with all stakeholders to ensure that client expectations are met and managed.

People

• Develop and maintain productive and collaborative working relationships with peers, team members, and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry, and legislation knowledge.
• Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
• Take ownership of driving career development.

Finance

• Responsible for managing, identifying, and mitigating risk through adhering to annuity processes.
• Identify to enhance cost-effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Sense of urgency
• Analytical thinking
• Business acumen
• Presentation and facilitation skills
• Influencing
• Planning and Organising
• Interpersonal Relationships

PolicyWe are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Group