Dealer Liaison /sales Agent /customer Service Administrator

East Rand, Gauteng - Johannesburg, Gauteng, South Africa

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Duties and Responsibilities:

Source and sign-up new dealerships.
Service existing dealerships by building long term relationships and assisting them with getting the best stock.
Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Liaise with multiple departments effectively to get the correct information to clients.
Ensure that administrative duties are accurate and timely.
Solve complex problems through teamwork and creativity.
Ensure that all company guidelines are followed by clients.
Work together in a team to reach targets.
Ensure individual targets are met daily as set out by management.
Ensure that excellent customer service is given to each client to maintain high CSI ratings.
Follow company communication and administrative procedures, guidelines, and policies.

Requirements:

A minimum of 2 years' experience in retentions / customer service / sales / customer service
Excellent Administration Skills
Excellent negotiation skills
Ability to work in a team and on their own
Problem solving abilities
Must work well under pressure
A clear and friendly telephone voice
A target driven attitude
Must have own reliable transport
Successful candidates must be available to take calls and work remotely outside offices hours
Grade 12 Certificate or similar minimum qualification a requirement

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