Job Description

To develop tactical strategy and associated delivery plans related to all functions within a dealership
through the sales of vehicles, associated products, aftersales and maximising efficiency and profitability
of the dealerships.
Position OverviewTo develop tactical strategy and associated delivery plans related to all functions within a dealership
through the sales of vehicles, associated products, aftersales and maximising efficiency and profitability
of the dealerships.
Specific Role ResponsibilitiesGENERIC JOB OUTPUTS
PROCESS

• Achieve and exceed M/Importer sales targets.

• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act

(CPA) and others.

• Analyse, interpret and produce detailed reports that explain trends, discrepancies and

inconsistencies.

• Apply and utilise systems, resources and products in a manner that contributes to efficient and

effective service delivery, optimised quality of services rendered and maximise profitability.

• Apply knowledge of products, techniques and related processes to manage a team`s outputs

aligned with key performance indicators.

• Determine, create and track performance criteria and establish an evaluation method using

benchmarks to measure and improve area specific operational efficiency.

• Develop and ensure the execution of marketing plans and initiatives, supporting the marketing

strategy and organisational objectives.

• Develop and monitor the implementation of business plans, ensuring the effective translation of

organizational plans into functional plans and best practice.

• Develop tactical strategy and delivery plans to support multi-functional strategic objectives in

conjunction with other business units.

• Ensure company's image and reputation are protected at all times.

• Ensure effective usage of CRM and sales activity management systems.

• Ensure that the market value of vehicle stock are accurately calculated for profitable costing

estimations.

• Implement corporate governance, compliance, integrity and ethics policies in multiple practice

areas in order to identify and manage risk liabilities.

• Maintain correct inventory levels to achieve and exceed set budget.

• Manage and report on sales and financial performance.

• Manage M/Importer relationships.

FINANCE

• Contribute to the development of a budget aligned to key market indicators.

• Contribute to the development of functional/dealership budget, develop an aligned department

(tactical) budget, monitor effectiveness, report on variances and adjust.

• Contribute to the setting of budgets, minimise expenditure and manage costs and assets

effectively.

• Ensure financial results are achieved and exceeded in line with agreed budget.

• Ensure satisfactory audit results are achieved by dealership(s).

• Grow turnover and units volumes while ensuring that this growth improves bottom line.

• Manage all dealership assets.

• Manage networking capital.

• Plan and implement a cycle of constant cost improvements in area of responsibility.

CLIENT

• Ensure that the business is evolving to meet changing customer expectations in terms of digital

platforms.

• Advise on and provide support to ensure the effective resolution of customer queries in order to

ensure customer satisfaction and retention.

• Achieve and exceed M/Importer target in alignment with Customer Service Index.

• Develop and ensure implementation of practices, which build service delivery excellence and

encourage others to provide exceptional customer service.

• Develop and manage sustainable relationships with customers that contribute to a culture of

customer service excellence.

• Manage

CLIENT

• Relationships and data basis (CRM system).

• Plan and deliver services and/or products that create a culture which aims to exceed customer'

expectations in the business.

• Prepare service delivery excellence plans for customers and ensure implementation.

PEOPLE

• Actively demonstrate leadership through personal involvement, commitment and dedication in

support of organisational values.

• Be a member of relevant company and stakeholder groups and communities, and provide positive

contributions.

• Create an engaging, enabling and productive work climate aligned to the employee value

proposition.

• Develop and implement change management initiatives.

• Develop and implement people strategies in line with service delivery, performance objectives and

budgets.

• Implement and manage workforce planning, recruitment, learning and development, performance

management, reward and recognition and employee relations to ensure an optimal working
environment.

• Manage workforce planning aligned with talent management strategies, including recruitment,

learning and development, performance management, reward and recognition and employee
relations to ensure an optimal working environment.

• Own and live up to company values.

• Reach transformation targets.

Qualifications and ExperienceMinimum QualificationMatric and any relevant tertiary qualification.Minimum Experience5 - 8 years' experience in a similar environment, of which at least 2 - 3 years' supervisory / team lead experience
Skills and Personal AttributesMinimum Requirements

• Valid driver's license

• A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.

• A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.

• Application of Social Media (twitter, linked-in and Facebook).

• Ability to apply various Social Media applications within the business environment in an effective and efficient manner .

• Demonstrate Computer Literacy (MS Office; Internet and email) at intermediate level.

Motus