Dealer Support Consultant Level 2
Midrand, Johannesburg, South Africa
Job Description
SUMMARY:OVERALL PURPOSE OF JOBYou will be responsible for responding to i...POSITION INFO:OVERALL PURPOSE OF JOBYou will be responsible for responding to inbound queries, resolving Dealer queries as well as reconciliation items and review procedure manuals. You will also update standard letters for dealing with queries.Main Responsibilities including but not limited to:
- FCR/Service level driven
- Settlement quotes/Natis/ Moratoriums/Exit Letters. Deal adjustments due date change, Bank details updates, change in structure of
- Actioning In an Out, assessing and reviewing contract before Actioning
- Processing of additional finance on current finance agreement e.g. motor plan/warranty extensions etc.
- Quick Indexing of Documents for Approvals and Deal pay-outs into correct tabs, Refunds, Write Offs
- Investigate and allocate Bank Allocations/Recon, pay-outs, credit acceptance
- Process EOT interactions, contacting clients to advise on finance options
- Action SF Voice cases
- Building Customer Loyalty and Trust
- Technical/Professional
- Minimum 1/2 years experience in Customer Service and/or Dealer related
- Accounting,
- Grade 12/Matric withxc3x82 MS Office
- Credit Criminal Clear
- Excellent numeric, written and verbal skill
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Job Detail
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Job IdJD1348510
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMidrand, Johannesburg, South Africa
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EducationNot mentioned