Job Description

Who are we?Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.What will you do?This role focusses on the total administration, management and collection of debt on active and terminated contracts on behalf of SanlamConnect.What will make you successful in this role?Output / Core Tasks:

• Debt administration and recovery on terminated contracts for SanlamConnect
• Investigate and make contact with all new Debtors
• Negotiate repayment agreements (AOD + Debit Orders)
• Institute claims against the estate of deceased/insolvent debtors
• Check and change of Addresses or contact details
• Monitor and action all cases under follow-up
• Administer the Debt Management general mailbox (daily and include various actions/controls)
• Identify cases to be ceded/handed over to Debt Collectors
• Provide Cession/Hand over notifications to SanlamConnect field management
• Update and adjust the SanPay debt management records.
• Compile recommendations for write-offs and obtain approval as per the levels specified in the Approval Framework of SanlamConnect.
• Obtain write off approval via the Sanlam eSign process
• Monitor and manage the Irrecoverable Bad Debt database
• Investigate and answer enquiries (by telephone & mail) from ex-intermediaries, REMS, senior management, Legal Services & Forensics (also include re-appointment enquiries from REMS and debt forgiveness tax enquiries)
• Collaborate across departments on queries/issues for answers/resolving (e.g. REMS, Legal Services etc.)
• Issuing of SARS letters as confirmation of debt repayment to Sanlam.
• Report on cases to SanlamConnect Debt Management (Risk Management)
• understand the dynamic nature that is required to support the solution that needs to be built

Output / Core Tasks:Administration of collections

• Administer the debit-order system (activations, rejections, terminations and enquiries)
• Handle transfers between remuneration accounts
• Handle Internet (EFT)/estate late/Forensic payments
• Handle reversals of deposits

Debt Collectors administration and support

• Provide cession/hand over documents/electronic data to Debt Collectors
• Handle enquiries from Debt Collectors
• Monitor and handle cases received back from Debt Collectors
• Coach Debt collectors about Sanlam debt background knowledge
• Arrange for Sanlam representation at court cases
• Handle changes of addresses
• Monitor & handle accounting in respect of collections from the Debt Collectors
• Monitor cases handed to Debt Collectors in terms of contract with collectors (Risk management)
• Report on cases handed over to Debt Collectors (Risk management)
• Check and handle feedback report from Debt Collectors
• Provide Debt Collectors with sworn affidavits, debt certificates and detailed statements.
• Provide Debt Collectors with proof of NCPRCP43 registration (registration as credit provider)
• Provide info to support effective debt recovery/o higher debt recovery %.

Output / Core Tasks:Increasing the amount collected

• Identify gaps in the system and recommend solutions
• Investigate new ways of debt collection
• Introducing more technologically reliant methods

Debt Team: Training/Support

• Help and assistance where there is a lack of knowledge/skills
• Provide timely practical process support
• Update terminated debt training material - own tasks & back-up tasks

Risk Management /Internal Control: Terminated Debt SanPay Reports

• Risk Control Actions/Enhancement checks/ improve the BAU processes, practices and Collection.

Support with system testing and related processes (UAT/BRT of the SanPay Payroll system changes plus SanPay system disaster recovery exercises)

• Investigate, process, monitor, and make recommendations
• Provide analytical support and direction for the Business Analyst
• Collect test data and handle/support in testing

Role Requirements:Qualifications:

• B. Comm with Accounting / Law or equivalent is strongly recommended
• Diploma or certification in Law similar to paralegal

Knowledge & Experience:

• Minimum 5 years' experience in Debt recovery process environment
• At least 5 years' experience in a similar role within Financial Services industry
• Sound knowledge of Sales and distribution and debt management practices
• POPIA
• Knowledge of Debt Management and the Insurance sector
• Working knowledge of MS Office (Outlook, Excel, Word, Teams)

Competencies:

• Balances stakeholders
• Communicates effectively
• Ensures accountability
• Financial acumen
• Plans and aligns
• Action Oriented
• Optimized Work Processes

Sanlam Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Closing date: 27 September 2024Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Sanlam