Debt Collection Supervisor / Team Leader
Job Description
Please take note of working hours as follows:Mondays - Thursday: 08h00 to 16h30Fridays: 07h00 to 15h30Saturdays: 08h00 to 13h00 (at least 2 Saturdays a month)Responsibilities:Manage team performance, set objectives, and review KPIsTake over calls during escalations and handle performance metricsCreate reports (hourly, daily, weekly, monthly)Identify and address underperformance and implement improvement plansConduct internal reviews and drive performance optimizationAssist with training and upskilling Debt CollectorsWork closely with QA to ensure proper call handling and etiquetteMaintain team motivation, office discipline, and clear communicationHire and onboard new employees as neededRequirements:Matric3-5 yearsxe2x80x99 relevant experienceStrong communication, leadership, and conflict resolution skillsAbility to manage and motivate a team effectively Apply:
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Job Detail
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Job IdJD1409205
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUmhlanga, KwaZulu-Natal, South Africa
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EducationNot mentioned