Debt Collections Specialist
Cape Town, Western Cape, South Africa
Job Description
A Collections Specialist is a professional responsible for managing and recovering overdue payments from individuals or businesses. They work within various industries, such as finance, healthcare, retail, and telecommunications, to ensure that outstanding debts are collected in a timely and efficient manner. The role involves a combination of customer service, negotiation, and administrative tasks.Key Responsibilities:Debt Collection:
- Contact customers via phone, email, or mail to remind them of overdue payments.
- Negotiate payment plans and settlements to recover outstanding debts.
- Maintain accurate records of customer interactions and payment statuses.
- Provide information and assistance to customers regarding their accounts.
- Handle disputes and resolve issues related to billing and payments.
- Ensure all collection activities comply with relevant laws and regulations.
- Prepare reports on collection activities and outcomes for management review.
- Proficiency in Zendesk and Salesforce.
- Own laptop.
- Stable Wi-Fi.
- Backup power.
- Stability in previous work experience.
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Job Detail
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Job IdJD1325221
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned