Job Description

NDA, is looking for driven and assertive Debt Collectors to join their dynamic and fast-paced company. We are looking for individuals who are strong and determined to join our team in the position of Debt Collector in the Payments department.

Requirements:

A minimum of 2 years working experience within the debt collection space Criminal clear Strong communication skills Computer literate Understanding / working knowledge of a collections system is advantageous

Qualifications

Grade 12 Computer Literate) Bilingual (Afrikaans and English)

Skills:

Target driven High level of integrity Strong work ethic Self-motivated Able to work under pressure Reliable Time management Able to work in a team

Competencies:

Be initiative when problem solving. Good time keeping and attendance. Paying attention to details Good listening skills

Description:

Understand, interpret and apply policies and/or procedures to collections process

Demonstrates an accurate understanding of the collection system/s and can navigate it successfully

Adhere to / utilize the collections call script/s

Practice sound data ethics: ensure that all system requirements are adhered to and that special attention is paid to the quality of information obtained and captured

Ensure that all debtors information held on record is up to date and accurate and ensure that the accounts are properly maintained at all time on the collections system

Delivery of high level of customer service by maintaining a pleasant and enthusiastic manner with everyone and ensuring that queries are dealt with promptly (debtors)

Deal with people and/or debtors in a manner which shows empathy, tact, and professionalism.

Receive, respond and/or escalate (where necessary) incoming queries or complaints; provide information, explain policy and procedures, and/or facilitate a resolution.

Job Types: Full-time, Permanent

Application Question(s):

Do you have experience in Debt Review?
Education:

High School (matric) (Required)
Experience:

Debt Collection: 2 years (Required)
Work Location: In person