Job Description

Job Summary

We are seeking skilled and experienced Debt Collectors to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach.

Responsibilities:

• You will be working Monday - Friday from 09h00 - 18h00 as well as 2 Saturdays a month from 08:00 - 13:30
• Proactively contact customers via phone, email, or other communication channels to collect outstanding debts
• Maintain accurate and up-to-date records of all collection activities and interactions with customers
• Analyze customer accounts and plan appropriate course of action to recover outstanding payments
• Negotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirements
• Follow up on payment commitments and monitor payment schedules to ensure compliance
• Identify and escalate accounts requiring legal action or further collection efforts
• Collaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiries
• Provide timely and accurate reports on collection activities, outstanding debts, and progress towards targets
• Stay updated on relevant laws and regulations related to debt collection practice
• Utilize MS Excel and databases to manage and organize customer account information
• Maintain a high level of professionalism, empathy, and customer service during all interactions
• Adapt to changes in policies, procedures, and strategies related to debt collection

Requirements:

• Proven 5 years experience collecting from businesses
• High school diploma (Matric) is essential
• Relevant Diploma/Degree in Financial would be advantageous
• Proven track record of meeting collection targets and working within deadlines
• Strong ability to plan and execute strategies to recover outstanding payments
• Familiarity with legal requirements and regulations related to debt collection
• Proficiency in MS Excel and databases for data management and reporting
• Excellent verbal and written communication skills
• Strong negotiation and persuasion skills
• Polite, compassionate, and confident demeanor when dealing with customers
• Ability to adapt to changes in policies, procedures, and strategies
• Clear ITC (credit) and criminal record
• Credit 1,2,3 would be advantageous

O'Brien Recruitment

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