Job Description

JOB PURPOSE:

The Debt Recovery Consultant is responsible for enforcing credit control and debt collection policies, monitoring key accounts, following up on outstanding debts, and ensuring compliance with municipal by-laws. The role also involves maintaining stakeholder relationships, assisting with debt relief programs, and ensuring the accuracy of financial records related to outstanding accounts.

RESPONSIBILITIES

Credit Control & Debt Collection Enforcement

Assist in the enforcement of the Credit Control & Debt Collection Policies and By-Laws. Review and enforce credit control procedures to enhance revenue collection.
Account Monitoring & Stakeholder Engagement

Monitor and update key account customers, ensuring strong business relationships. Prepare and deliver monthly reports on the status of key accounts. Send monthly statements to account holders and ensure timely delivery. Follow up with stakeholders via email, phone calls, and site visits regarding outstanding payments. Report and escalate any queries or disputes raised by stakeholders. Remind stakeholders about due payment dates to minimize late payments.
Payment Arrangements & Compliance

Assist in reviewing payment arrangements made by customers to ensure compliance with the Credit Control & Debt
Collection Policy and By-Laws.

Monitor and review whether customers adhere to agreed payment arrangements. Engage with account holders of long-overdue residential and business accounts to establish payment plans.
Customer Account Management

Compile reports on customers with account queries and ensure timely resolution. Monitor and review application forms, correcting any errors by contacting customers for accurate information or supporting documents. Ensure proper filing and documentation of all application forms. Verify that customers receiving subsidies are eligible under the Indigent Policy and By-Laws.
Debt Relief & Community Outreach

Assist with the advertisement and promotion of the municipality's debt relief program to encourage customer participation.

PREFERRED QUALIFICATIONS AND EXPERIENCE

National Diploma or bachelor's degree in finance, Credit Management, Business Administration, or a related field. Minimum of 3 years of experience in debt recovery, credit control, or municipal finance. Knowledge of credit control policies, municipal by-laws, and debt collection procedures. Experience handling customer account queries, reconciliations, and payment negotiations.

Duration of Employment

Performance-based Fixed Term Contract
Job Type: Full-time

Location:

Rustenburg, North West (Preferred)
Work Location: In person