Job Description

Main Purpose of the Job:To provide support to Credit Risk Advisors and their team, in order to improve customer cashflow and minimise risk by proactively recovering any outstanding debt, using a variety of approaches and keeping the customer informed throughout the process.Key Performance AreasEnsure effectiveness in operations within sphere of influenceAchieve debt collection targetsDrafting of legal documentsEnsure customer satisfaction and value add to customers and BCM teamProvide timeous and accurate reports, both internal and externalEmployee engagement, incorporating company valuesOrganisational RelationshipsAccountable to: Senior / Credit Risk Advisor or Senior Debt Recovery SpecialistAccountable for: n/aNo of staff: 0Liaises with: Internally: All staffExternally: Clients, Attorneys, Tracing AgentsQualifications: NQF qualification / diploma or degree will be an advantage.Experience: One to three years experience in debt collection or credit control. Experience in a Legal environment is advantageousCompetencies: Basic problem solvingDealing with pressureConflict handlingResilienceCommunication skillsComputer skillsAttention to DetailCore Accountabilities and ResponsibilitiesManagement, motivation and leadership

• Accountable for own work, own time, own delivery
• Meet required standards as per operating procedures
• Tries to exceed own performance targets
• Continuously strive to enhance individual contribution to add to team efforts
• Initiate resolution of operational problems within sphere of control
• Deliver results as per individual KPIs
• Executes tasks timeously

Organising and Planning

• Plans have a time span of 1 day to 3 months
• Planning to include routine and non-routine tasks
• Schedule own tasks and tasks to get work done
• Maintain a diary system or schedule
• Responsible for planning of own work to ensure effective time management

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