Job Description

The RAMP Group operates within the heart of the exciting, ever-changing and fast-paced IT industry. We are a Shared-Services company providing HR, Marketing and Finance services to an Internet Service Provider (RSAWEB) and a Fibre Network Operator (Octotel).

If you are looking to build a career that provides exposure to the latest technologies, trends and also the opportunity to rub shoulders with the best in the industry, then the RAMP Group is the place for you!

RSAWEB:

Established in 2001, RSAWEB is a fast-growing and highly innovative Internet Service Provider. We specialize in Cloud infrastructure, Enterprise Connectivity, Mobile Data Management, Fibre To The Home and Fibre To The Business. Our focus is on helping customers succeed online by leveraging technology to increase revenue, manage risk and contain costs.

Octotel:

Established in 2016, Octotel is a fast growing and highly innovative Fibre Network Operator. We specialize in the build of FTTx networks across South Africa. Our focus is on providing our customers with the best possible internet experience through a stable and high-speed fibre connection.

Job Duties:

To provide general admin support across the debtor's team Negotiating payment plans when needed Reconciliation of account when needed Follow up and resolve queries in the form of tickets Ensuring the number of tickets in the consumer finance team is up to date Assisting with invoicing and credit notes Assist with live chat between customers and company Ad hoc finance tasks and projects Ensure the VoiP billing is completed on request Ensure the Whatsapp chats are resolved before handover, moving to the next platform (two hourly rotation). Ensure the live chats are answered with the appropriate response before handover, moving to the next platform (two hourly rotation) Assist with walk-ins (face to face customer service) Assist with legal tickets and write off journal processing And any other reasonable task

Key Competencies

Excellent communication skills, both written and verbal Self-motivated and self-managing Attention to Detail Respect for confidentiality Deadline driven Innovative

Requirements:

Grade 12 or equivalent Good communication skills and customer service oriented Strong PC Skills, Excel One year of customer service experience in a call center environment
If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

Job Type: Internship
Contract length: 6 months

Pay: Up to R6000,00 per month

Work Location: In person