Job Description

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Job Information

Date Opened


27/02/2025
Job Type


Contract
Industry


Finance
Work Experience


0-1 year
Education Level


Grade 12 or equivalent
City


Cape Town
Province


Western Cape
Country


South Africa
Postal Code


7405
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Established in 2001, RSAWEB is South Africa's fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM's Best of the Cape Awards: Best ISP in 2021 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer's experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

Cloud infrastructure Enterprise connectivity Mobile connectivity and data management Fibre-to-the-Home (FTTH) Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, everyday.

Our values:

Creativity Humanity Innovation Passion

Job Duties:

To provide general admin support across the debtor's team Negotiating payment plans when needed Reconciliation of account when needed Follow up and resolve queries in the form of tickets Ensuring the number of tickets in the consumer finance team is up to date Assisting with invoicing and credit notes Assist with live chat between customers and company Ad hoc finance tasks and projects Ensure the VoiP billing is completed on request Ensure the Whatsapp chats are resolved before handover, moving to the next platform (two hourly rotation). Ensure the live chats are answered with the appropriate response before handover, moving to the next platform (two hourly rotation) Assist with walk-ins (face to face customer service) Assist with legal tickets and write off journal processing And any other reasonable task

Key Competencies

Excellent communication skills, both written and verbal Self-motivated and self-managing Attention to Detail Respect for confidentiality Deadline driven Innovative
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Requirements

Grade 12 or equivalent Good communication skills and customer service oriented Strong PC Skills, Excel One year of customer service experience in a similar environment
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Benefits

An opportunity to gain invaluable experience working with an incredibly dedicated and passionate finance team Free barista-prepared coffee, breakfasts, and snacks Exposure to the latest industry technologies and standards A work environment that rivals the very best!




If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.