Job Description

: Key Responsibilities:

• Correspond to all incoming queries (telephonic/e-mail) and action accordingly
• Analysis of customer TFG accounts relating to debits and credits
• Processing of DETS reports (Bank Reports)
• Validating, preparing and processing of customer/agency refunds
• Tracing and Allocating customer account payments from different sources
• Providing support to internal/external customers within agreed SLA response times
• Providing the necessary support relating to the life cycle of an employee account
• To understand and correct suspended/rejected transactions from stores and head office

Qualifications and Experience:

• Matric qualification
• Finance related qualification [advantageous]
• 2 Years Administration experience

Skills:

• Have excellent analytical and problem-solving skills
• Have accounting/Financial and Administrative experience (advantage)
• Have vision; Odyssey; Alpha; UAD; CSM and SharePoint knowledge and experience
• Be computer Literate (Microsoft Office- Intermediate)
• Show attention to detail and be numbers oriented
• Be customer service orientated
• Be goal orientated and have multiple task management skills
• Have business writing and listening skills
• Have the ability to work under pressure, independently and within a team
• Have the ability to self-manage by planning and organizing workload to meet deadlines

Behaviours:

• Understands, anticipates, and meets the needs and expectations of customers
• Conveys information and communicates ideas in a clear, concise, and impactful manner
• Consistently makes timely, well-rounded, and informed decisions
• Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.If you have not had a response from us within 7 working days after the closing date, please consider your application unsuccessful.About Us:Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.We're the designers, the makers, the shakers and the teams behind the scenes.Are you with us?About the Team: Our contact centres play a vital role in the success of our business. They are often the first point of contact for our customers. Our team members who work in this department are highly skilled and motivated to deliver outstanding service. They're knowledgeable about our products and services and are always ready to help solve any issues our customers might have.

The Foschini Group