Job Description

Listing reference: cartr_000541Listing status: OnlineApply by: 3 October 2024Position summaryIndustry: Distribution, Transport & LogisticsJob category: Others: Transport and LogisticsLocation: Cape TownContract: Fixed Term ContractEE position: NoIntroductionWe're a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries.Job descriptionThe delivery support representative will be responsible for managing and overseeing the last mile delivery progress for scheduled and on demand clients and ensuring that deliveries are completed within SLA as per business agreement.Responsibilities:xe2x97x8f Proactively managing the delivery process from order creation on our dashboard until deliveryxe2x97x8f Tracking active orders to ensure that they are delivered within the respective client SLAxe2x97x8f Troubleshoot and resolve technical issues relating to the driver application.xe2x97x8f Collaborate with internal teams to escalate and resolve driver issues and delivery impacts promptly and efficientlyxe2x97x8f Escalate possible risks to business as flagged by the driver networkxe2x97x8f Ensure that detailed notes are captured on the delivery system of all impacts and actions taken until the order has been deliveredxe2x97x8f Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software (Freshworks or similar).xe2x97x8f Stay updated on industry trends, product knowledge, and best practices to provide up-to-date information to customers.xe2x97x8f Contribute to the development of knowledge base articles and support documentation to improve efficiency and customer self-help resources.xe2x97x8f Identify opportunities for process improvements and actively participate in team meetings and training sessionMinimum requirementsxe2x97x8f Completed Matricxe2x97x8f Min of 2 years customer services experiencexe2x97x8f Excellent communication skills.xe2x97x8f Confidence and skillful negotiating skills.xe2x97x8f Computer literate.

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