Job Description

DELIVERY SUPPORT REPRESENTATIVE - CAPE TOWNFull job descriptionListing reference: cartr_000541Listing status: OnlineApply by: 3 October 2024Position summaryIndustry: Distribution, Transport & LogisticsJob category: Others: Transport and LogisticsLocation: Cape TownContract: Fixed Term ContractEE position: NoIntroductionWere a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries.Job description The delivery support representative will be responsible for managing and overseeing the last mile delivery progress for scheduled and on demand clients and ensuring that deliveries are completed within SLA as per business agreement.Responsibilities:Proactively managing the delivery process from order creation on our dashboard until deliveryTracking active orders to ensure that they are delivered within the respective client SLATroubleshoot and resolve technical issues relating to the driver application.Collaborate with internal teams to escalate and resolve driver issues and delivery impacts promptly and efficientlyEscalate possible risks to business as flagged by the driver networkEnsure that detailed notes are captured on the delivery system of all impacts and actions taken until the order has been deliveredMaintain accurate records of customer interactions, inquiries, and resolutions using CRM software (Freshworks or similar).Stay updated on industry trends, product knowledge, and best practices to provide up-to-date information to customers.Contribute to the development of knowledge base articles and support documentation to improve efficiency and customer self-help resources.Identify opportunities for process improvements and actively participate in team meetings and training session Minimum requirements Completed MatricMin of 2 years customer services experienceExcellent communication skills.Confidence and skillful negotiating skills.Computer literate.

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