Job Description

Job Responsibilities:

• The Deskside Technician will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLAs.
• This role will require an individual to solve customer support issues by visiting the customers location and may involve supporting multiple facilities.
• Deskside Technicians interfaces with the Service Desk and other support teams to achieve the deliverables supporting the IT Services contract. Candidates will be required to have basic PC support knowledge and experience with common support tools.

Required competence, experience and education:

• English and local fluency
• 2-3 Years experience in an IT Support Role
• PC (Desktops/Laptops) - Hardware and Software Troubleshooting
• Ability to resolve Windows 7 and Windows 10 Operating System Errors
• Basic Network troubleshooting skills and knowledge
• Proficient in Microsoft Office latest Suites
• Understanding of Symantec Endpoint Protection software
• ITSM Tool Set (Ticket Management Software) preferred
• Correctly track incidents and calls timely and accurately
• Basic Knowledge of Microsoft Active Directory
• Microsoft Group Policy Objects experience
• Implement virus detection and eradication procedures
• Diagnose printer and other peripheral device failures and implement solutions
• Provide installation and upgrade services of supported hardware and software
• Hardware installation, movement and de-installation
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
• Support of key engineering applications at use within the business
• Basic support of tablets/smart devices
• Candidates need to be flexible, efficient and able to work independently
• Ability to communicate technical information to non-technical audiences
• Strong sense of customer service
• Good organizational skills
• Excellent Verbal and Written Communication Skills
• Ability to multitask
• Team focused

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