Desktop Engineer I
Job Description
Job Summary Job title : Desktop Engineer I Job Location : Western Cape, Cape Town Deadline : March 05, 2025 Quick Recommended Links Jobs by Location Job by industries What you'll do: Remote user support to users across 125 stores (South Africa and Namibia) General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment Set up and preparation of hardware for distribution to users. Achieve expected SLA and quality requirements and KPIs to support client contract objectives. Excellent verbal communication to deliver remote or telephonic support. Effective time and call management to support contractual objectives. Effective use of Call Management systems and tools to effectively measure delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality. Timeous escalation to ensure resolution within agreed timelines. Frequent and appropriate communication with users' resolution of the progress of incidents and requests Your expertise: 5-7 Years of IT Experience in remote End User Support Must be experienced in Microsoft environment, practical approach, IT generalist. Experience in Network Support Qualifications required: National Senior Certificate/ Matric/ N3 A+ & N+ Qualifications preferred : MCSE Hardware Certifications are advantageous. ITIL ICT jobsIOCORecruiter
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Job Detail
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Job IdJD1374017
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned