Job Description

SUMMARY:Ready to Join the Ranks of Innovators? iOCO Infrastructure Services Awaits.We are looking for a Desktop Engineer II with a knack for solving complex IT issues, ensuring seamless operation of hardware, software, and network systems. Adept at providing top-tier technical support, implementing effective troubleshooting meth...POSITION INFO:Ready to Join the Ranks of Innovators? iOCO Infrastructure Services Awaits.We are looking for a Desktop Engineer II with a knack for solving complex IT issues, ensuring seamless operation of hardware, software, and network systems. Adept at providing top-tier technical support, implementing effective troubleshooting methods, and optimizing end-user experience across diverse environments.What youll do:

• General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment.
• Set up and preparation of hardware for distribution to users.

Achieve expected SLA, quality requirements and KPIs to support client contract objectives. * Excellent verbal and written communication skills.

• Ability to engage with all levels of an organisation from

down. * Effective time and call management to support contractual objectives.

• Ensure effective resolution of calls within agreed timelines at expected service quality.
• Timeous escalation to ensure resolution within agreed timelines.
• Frequent and appropriate communication with users resolution progress of incidents and requests.
• Own the IT space and be the xc5x93IT Managerxc2x9d for the client.

Your expertise:

• 5-7 Years of IT Experience in Desktop and end-user Support
• Must be experienced in Microsoft environment, practical approach, IT generalist
• O365 Portal Support would be advantageous

Qualifications required:

• A+, N+, Microsoft O365 platform or Azure Certification
• Office 365 Fundamentals

Other information applicable to the opportunity:

• Permanent Position
• Location: Claremont, Cape Town
• Work environment: No specific or unique work conditions are required. Standard office environment.
• Physical Demands: Assist occasionally with moving or installing computer hardware
• Travel: There may be travel requirements for this role. Own reliable transport is a Must

Why work for us?If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

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