Job Description

Exciting Opportunity: Desktop Support Engineer xe2x80x93 L2
Are you passionate about IT support and ready to take your career to the next level? We are looking for a Desktop Support Engineer xe2x80x93 L2 to join our dynamic team at Partners in Performance (PiP). If you thrive in a fast-paced environment, love solving technical challenges, and enjoy working with a global team, this role is for you!Why Join Us?

• Work with a globally recognized company in a hybrid setup
• Competitive salary package (R 220 to R 320 per hour, all-inclusive)
• Engage in exciting IT infrastructure operations
• Gain exposure to cutting-edge technologies and cloud-based applications

Role Overview As a Desktop Support Engineer xe2x80x93 L2, you will provide technical support to our Johannesburg office and remote global teams. You'll troubleshoot and resolve IT issues, maintain hardware and software systems, and ensure seamless IT operations.What Youxe2x80x99ll Be Doing xe2x9cx85 Providing high-quality IT support in-person, via phone, and remotely
xe2x9cx85 Troubleshooting Windows 10 & 11, Mac OSX, Office 365, Azure Active Directory
xe2x9cx85 Diagnosing and maintaining PCs, laptops, mobile devices (iPhone, Android)
xe2x9cx85 Managing support tickets efficiently using FreshService Helpdesk
xe2x9cx85 Supporting cloud-based applications such as Salesforce, NetSuite, Concur, Moodle
xe2x9cx85 Collaborating with global IT teams in a xe2x80x98follow-the-sunxe2x80x99 support modelWhat Wexe2x80x99re Looking For 3+ years of IT Helpdesk and Desktop Support experience
Strong customer service skills xe2x80x93 you love helping people!
Excellent troubleshooting and problem-solving abilities
Knowledge of Office 365, Azure AD, hardware installations & diagnostics
Ability to work independently and build strong working relationships
Exposure to Power BI, Microsoft Power Platform, Single Sign-On (Okta) is a plus!Whatxe2x80x99s in It for You? Work with a global team and gain international experience
Grow your technical skills and career within a supportive environment
Exposure to cutting-edge cloud-based and enterprise technologies
Work in a hybrid setting after the initial onsite period

Liyema Consulting